Introduction
AOL webmail is considered a very secure and fast services app. Nevertheless, users may face problems while receiving or sending emails. Thus, the problems must be solved instantly so the users may not be disappointed.
Moreover, the problem needs to be solved immediately; otherwise, it might affect your workflow. Keep reading the article!
Reasons for AOL Not Receiving Emails
There are a few reasons that might be causing a bug in AOL:
- Servers issue with AOL
- Poor network connection
- Typing errors by the users
- Junk or spam folders
- No space for further inbox (storage full)
- Cache or cookie problem
- Browser is outdated
- Limit for receiving AOL mails
- The receiver address has mistakenly blocked by you
- AOL does not support the file format
- Email forwarding is on, and there might be any invalid filters set
- Antivirus has not let you receive emails
- Check the filters for inbox setting
These could be the reasons for not receiving emails in your inbox. However, let’s move on to the solutions.
Solutions to Fix AOL Not Receiving Mail Bug
You can count on these solutions if you are not receiving mail in AOL:
Checking Email Filters
You must check the other folders if you are not receiving an email in AOL. The folders to be checked on are as follows; junk and spam. You must also check the filters applied to your AOL account.
Although filters work very well to keep spam messages separate; however, they can also way out some important emails to the spam or junk folder.
Here are the steps to check your settings:
- Go to the ‘Setting’ section
- Click on ‘Email Filters
- Tap on ‘Delete’ for the filter that you want to remove
- After doing so, recheck if you are receiving new mail
Email Forwarding is Enabled
Another reason is that the Email Forwarding is on in your AOL account. It means the emails you want to receive are planned to be received at one specific email address you have set in the Email Forwarding section.
Furthermore, this feature works quite well when you have different email addresses. However, if you are not receiving emails, you must deactivate the Email Forwarding of your account.
Reset the Internet Browser
There are glitches or bugs in the browser that you are using. You may reset your browser to eliminate the issue and see if you receive emails.
Here are the steps:
- Go to the ‘settings’ of your internet browser
- At the left corner, you will see the option ‘Reset and clean up.’
- Now click ‘Restore settings to their original defaults.’
- Click on ‘Reset setting’. It will completely set your browser to the default settings. Now you can log in to your AOL account again and check whether the issue is resolved.
Update the Browser
The next reason that you are not receiving emails is that the browser you are currently using has gone outdated. You may check if there is any update available for your browser.
After updating, you can check if you receive mail in your AOL account.
Check IMAP/POP3 Settings
The IMAP (incoming mail server) and POP3 (post office protocol) settings are responsible for incoming emails; thus, they must be fixed correctly. IMAP is responsible for storing all of your emails on the mail server. You need to connect your gadget to the internet.
Whereas POP3 lets you download all your information on your device and store it locally. So you don’t need to connect to the internet.
The settings you need to enter to receive your emails in your AOL account must be as follows:
| Protocol | Server settings | Port settings |
| IMAP | Incoming mail server: imap.aol.com | IMAP-993-SSL |
| POP3 | Incoming mail server: pop.aol.com | POP-995-SSL |
Other Hints to Fix the Bug
The following are quick hints if you are having trouble sending or receiving emails in your AOL account:
- If you encounter this issue on your cellphone (Android/iPhone), you must try enabling or disabling ‘airplane mode’. After that, you can check if the issue is resolved or not
- You can remove and add your AOL account and check whether the bug is fixed
- If you receive emails but cannot see the attachments, try enabling rich text or HTML on your gadget
- Make sure AOL is not down for some reason. If the AOL server is down, you might be unable to send or receive emails
- Try removing all the cache, cookies, and unused folders, then try to determine whether the issue is being fixed
Reasons for AOL not Sending Emails
There are a few reasons that might be causing a bug in AOL:
- The attachment you are attaching is too large (exceeds the size limit)
- Your AOL account is blocked for sending spam emails
- The receipt address is invalid; thus, you are facing a failed delivery message
- If you have added an AOL account to Outlook, entering the SMTP setting wrongly would also stop you from preventing mails
- The receipt has unintentionally blocked the sender’s email address
These could be the reasons for not sending emails to your AOL account. However, let’s move on to the solutions.
Solutions to Fix AOL Not Sending Mail Issue
You can count on these solutions if you are unable to send emails via AOL:
Restart your Device
You must try cleaning the RAM whenever you face the issue of sending emails. You must apply the following steps to clear the RAM:
- Firstly, save the work you are currently doing and ‘shut down the device from Start Menu
- Now restart your device and open the browser that you were using earlier
- Then, log in to your AOL account and try sending the emails
Check the Sending Limit
You must check the mail-sending limit in your AOL account. Ensuring you have not crossed the per-day limit of sending emails would be best. If you have emails in your outbox, you must know that you have crossed the per-day limit of sending emails.
However, AOL has not disclosed its limits to sending or receiving emails; they will notify you if you have reached the limit.
Also, make sure your attachment has not crossed the limit. If so, it will also interrupt the sending process of your emails. The maximum limit for attachment is 25MB.
Check your Internet Browser
You will face issues in sending an email if your internet browser is old or outdated. You must update the browser to get rid of the issue. You can use Google Chrome instead of Internet Explorer.
Moreover, you can also clear up all the cache, cookies and history in the browser setting, thus restoring AOL’s functionality.
Disable Pop-up Blocking Software
You must disable pop-up blocking software while adding AOL to the allow list; to remove hurdles in sending emails. Similarly, if you have an antivirus installed that is blocking you from sending emails, you may disable it for a while and try sending emails again.
The SMTP Settings
You must check the SMTP (outgoing mail server) settings because:
- AOL is not working with Outlook
- Unable to send email via third-party email app
The SMTP setting must be entered correctly to make AOL work properly. For this, you have to enter the following settings:
| Protocol | Server settings | Port settings |
| IMAP | Outgoing mail server: smtp.aol.com | SMTP-465-SSL |
| POP3 | Outgoing mail server: smtp.aol.com | SMTP-465-SSL |
Conclusion
Now you may have understood where the problem resides. Hopefully, this article will help if you cannot send or receive emails in your AOL account. You must check the solution accordingly to get the problem solved.
